These Terms of Service (“Terms”) govern the relationship between you (“Client”, “you”) and MarchForwardMedia (“we”, “us”, “our”) when you purchase or engage with our marketing, advertising, AI agent, or lead generation services.
By accessing our services, you agree to be bound by these Terms.
2. Services We Offer
We provide digital services including, but not limited to:
Social media advertising (e.g. Facebook, Instagram, TikTok) Lead generation systems AI agent/chatbot setup and management Marketing automation and CRM integration Consulting and strategy sessions
All services are customised and may vary based on the specific agreement with each client.
3. Client Responsibilities
By working with us, you agree to:
Provide accurate business information Respond promptly to requests or questions Use leads, content, or AI outputs ethically and lawfully Not share confidential documents or assets with third parties without consent
You are responsible for any content you supply for use in ads, websites, or bots.
4. Payment Terms
Payment must be made upfront unless otherwise agreed Invoices are due within 7 days unless stated differently Late payments may result in service suspension All prices are in GBP (£) and may be subject to VAT (if applicable in future)
Custom plans or retainers will be outlined in a separate service agreement or proposal.
5. Refund Policy
Due to the nature of digital and consulting services, all payments are non-refundable, except in cases where:
We fail to deliver a service explicitly promised in writing A technical error on our part prevents delivery
Free trials or demos are obligation-free, but full service agreements are final once paid.
6. Confidentiality
We will not disclose any confidential business information you share with us.
Likewise, you agree not to share or resell our strategies, templates, or tools without written permission.
7. Results & Disclaimers
We do not guarantee specific outcomes (e.g. number of leads, conversions, or revenue). Marketing performance depends on numerous factors, including industry, budget, offer quality, and platform performance.
We provide tools, systems, and expertise — results may vary.
8. Intellectual Property
Any assets, content, or strategies we create (including AI flows, ad creatives, or landing pages) remain the property of MarchForwardMedia unless otherwise agreed.
Custom materials may be licensed or transferred on request.
9. Termination of Service
We reserve the right to terminate any service agreement without notice if:
The client is abusive or unprofessional Payments are repeatedly missed There is a breach of these Terms
You may cancel a monthly service with 7 days’ notice prior to the next billing cycle.
10. Limitation of Liability
We are not liable for any indirect or consequential loss, or any business interruption, loss of profits, or data, resulting from our services.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of the United Kingdom.
12. Contact Us
If you have any questions about these Terms, contact:
